David Statham (Document 4 of 4)

Acknowledged that Public Information was a clear & evident recurring theme from passengers.

There followed a video centred on the Kent Integrated Control Centre, where SER and NWR staff work together to maintain a smooth running network and co-react to disruption.

The KICC provides instant and consistent info across the network and to external media sources.

SouthEast Flexible Ticketing (SEFT) is still a live programme; see earlier notes about Smart ticketing.

More wi-fi across the network

Proposals for new and additional rolling stock are with Rail Minister Claire Perry

“ You said, we did”:

Improved communication

Better off peak travel options

More tourism promotions in conjunction with VisitKent and 1066Tourism

Targeted peak-hour performance

Quote: SouthEastern is committed to driving up performance

Q&A part 2

Q (SHRIMP) Has there been any progress on inter-modal ticketing agreements during unplanned disruption?

A: We have a draft agreement in place with Stagecoach (SE). Detail is being finalised. Ditto Arriva between T/Wells < > Tonbridge.

Q: What plans are there to improve on-board train info?

A:  In summer 2017 there will be direct feeds from the KICC (see earlier) to our on-board info systems.

Q: Can we expect platforming chaos at London Bridge?

A (RD): We have STRESSED to Three Bridges ROC that platforming should be maintained as scheduled as a priority. Trains due on either side of the platform 5/6 island MUST stay within those platforms to avoid passenger chaos under the concourse etc.

Q: Can Greenwich have better alternatives during frequent blockades?

All London Stns have various alternatives, but they may not always prove to be better.

Q: What plans are there for better info during LB switchover?

We will ensure drivers increase their on-board info announcements

Two final points from SER:

The Department of Transport needs to recognise that 70% of fare revenue is passenger-based and upgrade the network more readily to reflect this financial input

The wet summer has produced mega-flora-growth; autumn leaf-fall could be troublesome. Leaf-fall is a SERIOUS issue, imagine seeing your car speedo’ drop from 90 to 0 but you are still moving forward, uncontrollably……

Our sincere and unreserved thanks to SER for their invite to, management of, and interaction within this event. No questions were swerved.

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SHRIMP, July 2016.