Change in Rail Passenger Compensation

According to an online article, following some extensive Which? campaigning the Government extended the Consumer Rights Act to also include the rail sector. In just three weeks’ time air, sea and rail travel sectors will have to fully comply with the Act.

The article went on to say: “The Government was seeking to delay new rights for rail passengers until October 2017. During the Consumer Rights Act’s passage through Parliament, the Government made it clear that it wanted to permanently exclude passengers from some of the rights available under the new legislation. We were dismayed that passengers were being put so firmly at the back of the queue.

Then in April this year, we saw the first softening in the Government’s position with the lifting of the exclusion for air and sea travel. Rights in these sectors are due to come into effect from the 1 October this year.”

For the full article click this link: https://conversation.which.co.uk/travel-leisure/rail-passenger-rights-consumer-rights-act/