Presentation by Eddie Toase, o.b.o. Stations Manager Southern
The role of the new station host will not be just to sell tickets. They will be pro-active in approaching customers and will be expected to show enhanced customer service skills.
We have a union-agreement to trial at 8 stations. All will have ‘first to last’ hosting.
All staff will be encouraged to try host secondment roles at trial stations. The programme will be progressed to other stations once the trial period and review has taken place. A method-of-working criterion is to be agreed with all parties.
(Note: the original plans to include Bexhill and Polegate as trial stations appear to have been dropped – they were not on the list as shown)
Other documents will follow.